Qantas has revealed that it is rolling out Wi-Fi to its domestic fleet at a rate of around one aircraft per week, with the majority to be complete by the end of 2018.
According to the Australian airline, it now has 22 Boeing 737 planes kitted out with the connectivity technology, or more than 30 percent of its 737-800 fleet, with Qantas CEO Alan Joyce partially attributing the “record” Qantas Domestic first-half financial results to the in-flight Wi-Fi program.
“With Qantas Domestic, we’re seeing the benefits of investing to generate margin growth through improvements like Wi-Fi and cabin upgrades,” Joyce said.
“We’re seeing continued capacity discipline in the domestic market, coupled with a product advantage that’s delivering a significant profit share to the group.”
Qantas announced a six-month statutory profit after tax of AU$607 million, up 17.9 percent year on year, on revenue of AU$8.66 billion, up 5.8 percent.
Net capital expenditure for the half year was AU$962 million, including capex required for the Wi-Fi rollout, with net free cash flow of AU$772 million as of December 31.
Qantas had announced an acceleration of its in-flight Wi-Fi rollout
“Our investment in free in-flight Wi-Fi will ramp up from September, as we finish what has been a successful trial and move to an accelerated rollout to our domestic A330s and 737s,” Joyce said at the time.
Qantas had further revealed that it is “waiting for an improved technology that will allow fast Wi-Fi for our international routes”.
The airline commercially launched its free in-flight Wi-Fi in beta mode on-board its Boeing 737 VH-XZB aircraft that travels between Melbourne, Sydney, and Brisbane in early April 2017, with a series of live tests during its first flight seeing speeds between 2.57Mbps and 7.24Mbps download and 0.26Mbps and 0.61Mbps upload.
During initial testing in February, Qantas had connected 140 passengers with an average of 1.6 devices each to the Wi-Fi system at download speeds of between 7Mbps and 12Mbps.
Originally, Qantas was aiming to enable access speeds of up to 20Mbps per passenger, with satellite communications service provider ViaSat looking to provide a service-level guarantee to Qantas of 12Mbps at all times throughout the flight once the service leaves beta mode.
Qantas first partnered with ViaSat to deliver the Wi-Fi service using Australia’s National Broadband Network (NBN) Sky Muster satellite service in February 2016. The service makes use of idle satellite capacity as the aircraft travels through Sky Muster’s 101 Ka-band spot beams.
A satellite antenna will be mounted on top of each aircraft by Qantas engineers, along with several wireless access points, resulting in similar signal strength for all passengers no matter where they are seated on the plane.
Qantas, which last year also developed an app with GE to cut carbon emissions, in July then announced kitting out a second domestic 737 aircraft with new Wi-Fi technology from ViaSat ahead of eight more gaining the equipment by the end of September. ViaSat’s new equipment is tipped to provide faster speeds and more reliable connections.
Around 80 Boeing 737 and Airbus 330 aircraft are expected to be fitted out with the service by late 2018. Once the rollout is complete, around 15 million customers per year will experience the free on-board Wi-Fi.
Qantas also partnered with Foxtel, Stan, Netflix, and Spotify to allow customers to stream content for free while in-flight.
At the end of last year, Qantas CTO Rob James said that the airline is also focusing on improving its digital interactions with customers.
“If you think about it from a customer’s perspective, their touch points with Qantas as a brand is through digital channels; it’s only once you finally get to the airport that you experience a lounge or you’re finally on the aircraft, you experience a physical touchpoint,” James said.
“For most, they’re not even walking in to a travel agent to book a ticket, they’re doing it online and you’re preparing a lot of things online or through mobile — we are very fast becoming a digital business.”
Qantas is also looking towards artificial intelligence (AI) machine learning to train autopilots, James said, as well as using automation throughout the business.
“An organisation like Qantas is quite diverse; we cover everything from the service side of the business right through to the engineering, maintenance, freight, etc,” he explained.
“There are big opportunities for aviation to embrace automation and we’re certainly looking at opportunities and innovation where we can.
“The backbone to automation is the data that you capture and I think every organisation is at the same place at the moment where our growth capture is becoming exponential; we’re capturing a lot more video content so what can we do with that content through machine learning and automation — we’re exploring quite a bit there.”
The Europe-wide network is a world first data network dedicated solely to aviation traffic and is expected to launch in the coming months.
Fresh in his position, the company’s CTO has said Qantas is very fast becoming a digital business.
Virgin claims to be the first Australian airline to offer in-flight Wi-Fi on international flights.
Qantas has marked an acceleration in its program to bring free Wi-Fi to all domestic passengers as of next month, when it completes trials of ViaSat’s new technology and gains regulatory approval for the service.
Live tests on Friday morning during the first flight saw speeds between 2.57Mbps and 7.24Mbps download and 0.26Mbps and 0.61Mbps upload.
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